Technical Support Mail

Last Updated 05/13/03

Have you checked the FAQ? More than half the tech support questions we receive by phone or email are answered in the FAQ.

When sending mail about a tech support problem please make sure you include all the following information so we can help you in the shortest time possible:

For Windows programs, if you use the Email Support command in the Help menu, the program name and complete version number will automatically be added to the email subject. This may not work with some email programs such as AOL.

Send mail to tech support department
(You must have javascript enabled for this link to work properly. Unfortunately, we have been forced to munge it to reduce spam. If you can not see the address, send email to support (at) and use the subject "Support Request for [Program]"). If you send email with no subject or subjects like "Help" they are very likely to be deleted by our spam filters.

Surveying & Engineering Software
54 Winters Street
Westminster, MD 21157
800-617-7267 Sales * 410-876-7267 Support * 410-876-7603 Fax

Student Cogo and the RAMSS logo are trademarks of RAMSS Inc.
HP48 is a trademark of Hewlett Packard.

Revision History
02/21/00 Added Windows Help info, meta
05/17/00 Added Windows Help Email Support info
09/13/00 Added Library method of accessing Version
03/25/02 added FAQ link
07/31/02 munged email address
05/13/03 added spam filtering subject info, corrected font