Technical Support Mail
Last Updated 05/13/03
Have you checked the FAQ? More than half the tech
support questions we receive by phone or email are answered in the FAQ.
When sending mail about a tech support problem please make sure you
include all the following information so we can help you in the shortest time possible:
- Your name
- Name and/or company name under which the software was purchased
- Name of the product you need help with (Example: Student Cogo)
- Complete version number of the program (Example: 1.1B).
HP48 program versions are available by turning user mode off, turning alpha on, and entering Version.
Lower case letters are entered using left shift. Version can also be accessed by turning user mode off,
pressing Library (right shift 2), then the softkey for your program (STUD,PARTY,MATE,TOOLS,etc), then
the VERSION softkey.
PC program version numbers are available by using the Options | About command in DOS or Help | About in Windows.
- The program or function where the error or problem occured.
- Any unusual circumstances which might be related (Example: your file server crashed that morning).
For Windows programs, if you use the Email Support command in the Help menu,
the program name and complete version number will automatically be added to the email subject.
This may not work with some email programs such as AOL.
Send mail to tech support department
we have been forced to munge it to reduce spam. If you can not see the address,
send email to support (at) ramss.com and use the subject "Support Request for [Program]").
If you send email with no subject or subjects like "Help" they are very likely to
be deleted by our spam filters.
RAMSS Inc. *
Surveying & Engineering Software
54 Winters Street
Westminster, MD 21157
800-617-7267 Sales * 410-876-7267 Support * 410-876-7603 Fax
Student Cogo and the RAMSS logo are trademarks of RAMSS Inc.
HP48 is a trademark of Hewlett Packard.
02/21/00 Added Windows Help info, meta
05/17/00 Added Windows Help Email Support info
09/13/00 Added Library method of accessing Version
03/25/02 added FAQ link
07/31/02 munged email address
05/13/03 added spam filtering subject info, corrected font